"Data level" error.

Step 1. Before upgrading make a backup of your current data:

Click on File > Backup Data Files or Multi-Company Backup menu option.

Save the backup to Data Warehouse or to your computer.

Step 2. To Check for updates:

Click on Help > Check or updates menu option

Click Download Update

Next message will be:

Click OK , then follow the prompts ( Yes->Next->OK->Next->Finish )

Step 3. Restore data by clicking on File/ Restore Data Files menu option

Step 4. Select Client Downloads Menu option

If this does not work, you may need to upgrade from the Practical Systems website: http://www.practicalsystems.com.au/

Go to the Client Support > Client Downloads menu option.

Click on the relevant folder and download (save and then run) the .exe file.

Step 5. If this does not work:

Either:
(a) Upload your Backup to the Practical Systems data warehouse, then send an email to support@practicalsystems.com.au with an explanation of what you were doing when the error occurred and your data warehouse password (please NOTE that the data warehouse password is case sensitive)
(b) Attach the backup you have just created to an email and send it to Practical Systems with an explanation of what you were doing when the error occurred.

Article ID 397