To unpay an invoice when the Payment Details are greyed out:

Step 1: Change Customer Receipting option

• Click on  Debtors  toolbar option.
• Click on the  Setup  tab.
• Change the  Customer Receipting  option to  Optional .
  

Note: Payment Details of a Customer Invoice are greyed out when the Customer Receipting option is set to   Compulsory .

Note:  If  Customer Receipting  is set to  Compulsory , this will be the only available method of recording payments from customers. If  Optional  is selected, a receipt can be recorded using any of the 3 methods, i.e. transaction entry screen, customer invoices listing screen and customer receipts.

Step 2: Delete receipt transaction in Cashbook:

• Click on the  Cashbook  toolbar option
• Click on the transaction you wish wo delete, so it is highlighted  blue
• Click on the  Delete  button
  

1. Click  Yes  to Confirm message: 'This transaction is linked to one or more receipts. Deleting this transaction will also unbank the receipts. Do you want to continue? '
   
2. Click  Yes  to Confirm message: ' Proceed with deletion?'
   

  Step 3: Delete the customer receipt:

• Click on  Debtors  toolbar option
• Click on the  Receipts  tab
• Click on the (now unbanked) transaction so it is highlighted  blue.
• Click on the  Delete  button
  

  Click  Yes  to Confirm message: 'Delete receipt reference '1'?