Error Messages
BDE error
BDE Error I am getting a "C/program files/borland/commmon file/BDE/idr20009.DLL could not be opened" error. Cashbook needs to be run as an administrator. If you do not know how to do this, please contact Practical Systems on 1800 624 688. Article ID ...
Company already in use on startup
Company already in use on startup When opening Cashbook, the following message (or something very similar for Cashbook Plus) comes up. This will occur for two reasons: Cashbook was not shut down correctly last time it was in use. For Example: Your ...
System error code 1722, the RPC is not available
PS Cashbook System error code 1722, the RPC is not available Summary When attempting to print a reconciliation, why am I getting the following message? Detailed Description Try to print a Word Document as well. If this won't work then it is a ...
Invalid database level when restoring data
Invalid Database Level When Restoring Data Cashbook Platinum If an error message is received stating that the database level of data trying to be restored is at a higher level than the existing data, this may be due to the fact that the current data ...
"Data level" error
"Data level" Error Receiving a "Data level" error message when trying to restore Data This error is caused by trying to restore a backup that has been used on a newer version of Cashbook than yours. You will need to upgrade to the most recent ...
Report or other window not visible
Report or other window not visible Report has been selected for preview however it is not showing on the screen Press down Alt key and Spacebar key simultaneously Click on Maximise and the report should appear Article ID 324
Change Date and Time Format
Change Date and Time Format WINDOWS 7 Click the Start button in the lower-left corner of the screen, or press the Windows logo key on the keyboard Click the Control Panel Region and Language option Make sure Format is English (Australia) Make ...
"Access Denied" error
"Access Denied" Error Receiving an error message "Access denied" when trying to restore Please contact Practical Systems on 1800 624 688 to fix this error. Article ID 284
Emailing Cashbook Backup Error
Emailing Cashbook backup error Getting an error when trying to email my Cashbook backup Ensure that your email parameters are correct. If you are still having problems, please contact Practical Systems on 1800 624 688. As a workaround, try the ...
"Cannot backup into the installation folder"
"Cannot backup into the installation folder" error Getting an error message when trying to back up my Cashbook program. Error message says: This message appear when you try and save a backup into the installation folder of the Cashbook Program: ...
Data Warehouse Connection Problems
PS Cashbook Data Warehouse Connection Problems Summary I am getting a 'data warehouse connection lost' or 'timed out' error message when trying to save/retrieve data to/from the Data Warehouse. Detailed Description If you receive this type of error, ...
Data Warehouse - Unknown Error
PS Cashbook Data Warehouse - Unknown Error Summary Why am I receiving an "unknown error" when trying to connect to Data Warehouse? Detailed Description This may be due to your Data Warehouse subscription being out of date. Annual subscription clients ...
"Unknown error" error
PS Cashbook "Unknown error" error Summary I am receiving an "Unknown error" while trying to upgrade through the program or connecting to Data Warehouse While trying to connect, I receive the following message: "There was an error connecting to the ...
Error while backing up to Dropbox and other cloud storage
Error While Backing up to Dropbox and Other Cloud Storages Due to the way most cloud storage services work i.e. Dropbox, Google Drive, Microsoft Onedrive, etc, you may get errors if you select them as your backup location. To avoid this, pick a ...
Advantage Database Server could not be found
Advantage Database Server Could Not be Found If the above error appears when attempting to open Cashbook, determine where the Cashbook data is located. Go to the Cashbook installation folder and locate CBPlus.ini in the Programs folder ...
Trading account transactions with no matching enterprise
Trading Account Transactions with no Matching Enterprise Cashbook Platinum If the following message is received after running a transaction check, follow the steps below: Step 1: Make Note of Details Make a note of the transaction(s) involved Make a ...
"Transactions with Missing Dissection" error
"Transactions with Missing Dissection" Error If the above message is received when running a transaction check or trying to finalise a BAS and the subsequent report shows transactions that don't have dissections, please make a copy of your data ...
"Table is busy" error
"Table is busy" Error This error may occur for several reasons. Please try the following options: Close down Cashbook and re-start the computer. You may need to force quit Cashbook to do this. This can be done by simultaneously holding down Ctrl + ...
I have forgotten my Cashbook password
I Have Forgotten my Cashbook Password Contact an Administrator If you have forgotten your password, contact one of the Administrator users and they can reset your password for you For Administrators If a user has forgotten their password, ...
Proxy Settings
The applications support Proxy settings, but must be added to an INI file named Proxy.ini in the application's directory. The default locations are: Cashbook Connect: C:\Program Files (x86)\PracSys\CBPlus\Programs\Proxy.ini Cashbook ...