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Cashbook Connect will not open - Mac / Parallels
Situation where client bought new Mac computer. Had already downloaded Parallels and needed help to install Cashbook. Once Cashbook (Connect) was installed, program would not open. Just did nothing! Attempted to open as Administrator and run in ...
Attach Document to Invoice
Relevant documents can be attached to invoices Step 1. Select Debtors / Creditors > Invoices and select the invoice you wish to add the document to Step 2. Select Documents Step 3. Select Add and find the file which you wish to attach to the invoice ...
Year End Processing - PAYG not Included
Cashbook Standard / Connect When trying to roll over, an error appears saying you have not finalised your BAS returns (even when you have). It may be because you have not included PAYG in your finalised returns. NOTE: This solution is only for ...
Socket Error
"Socket Error 10060" appears when trying to use the Data Warehouse Check you are on the latest version of Cashbook. You can do this by clicking on the Help > About menu option and comparing the version number which is at the top of the window with ...
Error 'Final balances do not reconcile!'
I am seeing the error "Final balances do not reconcile!" when trying to record a reconciliation, even though the Reconciliation Progress is showing that the Account reconciles. The error message: 'Final balances do not reconcile!' will appear after ...
"Add Pay Transactions to Cashbook" Option not Appearing
If someone does not have the option to add a pay into Cashbook, they need to ensure the following : Pay is within the current financial year Add pay transaction to cashbook ticked Pay by type is either Cheque, Bank or Bank/EFT. Cash it will NOT ...
Reconcile a Bank Account
All transactions eg. cheques written, money withdrawn, deposits made and bank charges and interest incurred, should be recorded in Cashbook and then 'matched' with the bank's records (i.e. a bank statement). This matching process is called ...
"Transactions with Missing Dissection" Error
Getting an error message when running a transaction check or finalising a BAS saying 'You have transactions with no associated dissections, or the transaction amount does not equal the dissection total". If you receive this message and the subsequent ...
"Unknown error" Error
Receiving an "Unknown error" while trying to upgrade through the program or connecting to Data Warehouse. While trying to connect, the following Error message pops up: "There was an error connecting to the server. The error was 'unknown error'" Step ...
Missing Menu Options
This could be caused either by: Your window has been narrowed down too much. Try dragging the right-hand side of the window (hover your mouse over the right-hand border until you get a drag symbol) to the right to widen the window. Your computer ...
"User Account Control" message
"User Account Control" message Opening Cashbook and a "User Account Control" message appears. PLEASE NOTE: If the solution below is done it will reduce the security on your computer, as explained in this ...
Unable to email documents, e.g. payslips
Cashbook Standard Connect Error message when trying email reports The error is occurring because of the attachment format. It must be a PDF file format, not HTML, RTF, Fast Report. For Example: Emailing a payslip. Click on a wages transaction to ...
Restoring Data from Recovered Files (Hard drive)
To be used when recovered hard drive data is being restored onto a new computer and Data Warehouse or normal backups are not available. Cashbook files must have the whole Data File copied into the new location. You can not just insert the company ...
This action can't be completed because the file is open in another program
This action can't be completed because the file is open in another program Close out of Cashbook completely and any other program that may have it open (like Anti Virus) and try again Article ID 1771
Access Violation Error
Step 1. Close down program and restart the computer. Step 2. Open up Cashbook and if the error occurs again at the same spot please make a backup of your data, (i.e. File/Backup Data Files menu option) Step 3. Either: (a) Upload your backup to the ...
"List Index Out of Bounds" error.
"List Index Out of Bounds" error If clicking OK to this error message causes additional errors, please make a note of what you were doing when the error occurred and contact Practical Systems. If additional errors are not caused close and re-open ...
"Date is not a valid date/time" error.
"Date is not a valid date/time" error "00/00/0000 is not a valid date/time" error (The date can be different for each case) To correct the error: Step 1. Setup Menu option Click on BAS on the Menu bar Click the Setup menu option Step 2. BAS ...
"Insufficient Disk Space" error.
"Insufficient Disk Space" error If your computer is older, lack of disk space may be the problem. Older computers do not have as much disk space and as a result cannot have as much stored on them. Check the amount of disk space remaining on your ...
End of year processing and inconsistent reporting groups.
End of year processing and inconsistent reporting groups If you wish, fix any of the inconsistencies required and re-start the end of year processing. Once you close the report you should still be able to continue with end of year processing. If ...
"Not in Edit or Insert mode" error.
"Not in Edit or Insert mode" error Close Cashbook and restart it. If this does not prevent the error from appearing please contact Practical Systems on 1800 624 688. Article ID 380
"Errors have occurred during Import" error.
"Errors have occurred during Import" error Error Message like the following when restoring data into Cashbook Platinum These errors generally indicate that you are on an earlier database version of Cashbook Platinum than that used by whoever sent you ...
"List index is out of date" error.
"List index is out of date" error You need to Rebuild Indexes. This option provides a method of correcting file errors which can result from power failures, etc. If you are using Cashbook Plus From the Utilitie s menu, select Rebuild Indexes ...
"Conflicting application in memory" error.
"Conflicting application in memory" error This means that another BDE version of the Practical Systems software is currently open or being used. Please close all applications that are using (BDE) Practical Systems software and restart the ...
Error found in BAS after end of year processing.
Error found in BAS after end of year Processing Errors discovered in BAS by accountant after the end of year has been processed. For CASHBOOK PLUS! You will need to: Step 1. Make a Backup of the previous financial year Go to on the top right hand ...
"Invalid Index Descriptor" error.
"Invalid Index Descriptor" error We need to know more information before we can help you with this problem. Please call Practical Systems on 1800 624 688 , preferably with the error message still on the screen. Article ID 682
Invalid Dates
Invalid Dates This is most likely due to the date format setting on your computer. You may need to change the region and language settings on the computer. To do this: Click on the Start Menu on your computer Click on Control Panel Click on Region ...
Cannot Access Directory Error
This error is most likely caused by an Improper shutdown of Cashbook. This can leave unwanted Borland Database Engine (BDE) files on the computer. Please call Practical Systems on 1800 624 688 for instructions on how to remove them. Article ID 177
"I/O" error.
"I/O" error When trying to import or export a file and receiving an "I/O" error. The message may have 103 (as shown below) or other numbers. I/O error means input/output error and this occurs because the selected file you are trying to import/export ...
"Keylib32.dll is missing" error.
"Keylib32.dll is missing" error I am receiving the error message "Keylib32.dll is missing" If this error appears, please to go to our website and reinstall the program Article ID 644
Company already in use on startup.
Company already in use on Startup Receiving a message saying that the Company is already in use when opening Cashbook The following message (or something very similar for Cashbook Plus) will occur for two reasons: Cashbook was not shut down ...
System Error. Code 1722 The RPC is not Available.
PS Cashbook System Error. Code 1722 The RPC is not Available Summary When attempting to print a reconciliation, why am I getting the following message? Detailed Description Try to print a Word Document as well. If this won't work then it is a ...
"Data level" error.
Step 1. Before upgrading make a backup of your current data: Click on File > Backup Data Files or Multi-Company Backup menu option. Save the backup to Data Warehouse or to your computer. Step 2. To Check for updates: Click on Help > ...
"Dissections exist without a matching transaction header" error.
"Dissections exist without a matching transaction header" error When running the transaction check, an error stating that 'dissections exist without a matching transaction header' appear. Please backup your data to Data Warehouse or send it attached ...
One or more serious errors in BAS.
One or more serious errors in BAS What do I do if I get the following error message: Click on the Yes button if you have already identified the issues and you still want to finalise the BAS. Otherwise, click on the No button and proceed as follows: ...
End of Year processing - Bank not reconciled.
End of Year processing - Bank not reconciled Trying to do end of year processing and getting a message that a bank has not been reconciled, like the following: This error means that you have not reconciled the cashbook balance against a bank ...
Access Denied Error
Receiving an error message "Access denied" when trying to restore. Please contact Practical Systems on 1800 624 688 to fix this error. CSC Article ID 284
Emailing Cashbook backup error.
Emailing Cashbook backup error There is an error when trying to email a Cashbook Backup Ensure that your Email Parameters are correct. If you are still having problems, please contact Practical Systems on 1800 624 688 . As a workaround, try the ...
"Cannot backup into the installation folder" Error
Getting an error message that says: This message appears when you try and save a backup into the installation folder of the Cashbook Program When selecting a place to back the data to select any place on the computer, if this is where you want to ...
Data Warehouse connection problems.
Data Warehouse connection problems Getting a 'data warehouse connection lost' or 'timed out' error message when trying to save/retrieve data to and from the Data Warehouse. If you receive this type of error, there could be a problem with your ...
Data Warehouse - Unknown Error.
Data Warehouse - Unknown Error Receiving an "unknown error" when trying to connect to the Data Warehouse This may be due to your Data Warehouse subscription being out of date Annual subscription clients have the Data Warehouse included in their ...
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