Error Messages
I/O Error
I/O Error When trying to import or export a file I am receiving an "I/O" error. The message may have 103 (as shown below) or other numbers. I/O error means input/output error and this occurs because the selected file you are trying to import/export ...
Control File Errors
Control File Errors Receiving "Control File" Errors ( Inc. Wrong Password, Not Present, etc) Please contact Practical Systems on 1800 624 688 to have this error fixed. Article ID 727
Lease Expiry
Lease Expiry 'Lease is about to expire' message when opening Stockbook. When your lease expires it will revert to Freeware mode. Please contact Practical Systems on 1800 624 688 to renew your lease. Article ID 231
Program has encountered a problem and needs to close.
Program has encountered a problem and needs to close I am receiving the message "Program has encountered a problem and needs to close." Please contact Practical Systems on 1800 624 688 to have this error resolved. Article ID 91
"Unknown error" with Data Warehouse or Auto Backup
"Unknown error" with Data Warehouse or Auto Backup Receiving the message "There was an error connecting to the server. The error was an 'unknown error'" when trying to auto-update or connect to Data Warehouse. Check that you are on the latest ...
ERROR: NAIT Visual Tag does not exist.
ERROR: 'NAIT Visual Tag does not exist' Make sure that you are entering the exact number that is appearing on the NAIT tag. In some cases, an extra digit may be used if it is the same as the primary ID. You can also log onto NAIT and check your ...
Access Violation
Access Violation Error Message saying "Access Violation". Close Stockbook and reopen it. If the error persists, please contact Practical Systems on 1800 624 688 for further assistance. Article ID 166
"Share Violation" Error
"Share Violation" Error "Share Violation" error message in Stockbook. This problem is mostly likely caused by your anti-virus software. Step 1. Close Stockbook Step 2. Add Stockbook as an exception to the anti-virus software on your computer You can ...
Cannot perform this action on a closed dataset.
Cannot perform this action on a closed dataset. Message saying "cannot perform this action on a closed dataset" Step 1. Shutdown Program You will need to shutdown the program (possibly through the use of Task Manager.) Step 2. Reopen Program Reopen ...
Hotsync not transferring data to Stockhand
Hotsync not Transferring Data to Stockhand If the Hotsync only puts the demo data onto Stockhand and the Update/Skip prompt never appears please try the following steps: Step 1. Exit Hotsync Close Hotsync by right clicking on the icon and ...
Data level errors
Data Level Errors Receiving Data Level Errors This error will be caused by trying to restore a backup that is from a newer version into an older version of the software. To solve this upgrade to the most recent version of the program. Step 1. ...
Iconix (NZ) scales won't work with Stockbook.
Iconix (NZ) scales won't work with Stockbook The most likely problem is the baud (data transmission) rate. The ICONIX scales need to be set at 19200, instead of the more normal 9600 for most other scales. Step 1. Device Discovery Go to your Device ...
Error - Missing Herd Letters
Error - Missing Herd Letters When entering new cattle you might get the following error: This error will occur because you have stated that you are using Stockbook as a Breed Society in the Setup user options. If you are not using Stockbook to run a ...
Socket Error
Socket Error Receiving a "Socket Error 10060" (numbers may differ) when trying to backup up to or restore from Data Warehouse Steps to correct this error: 1. Ensure you are on the latest version. You can do this by going in Stockbook to Help > ...
Cannot view animals
Cannot view animals There are no animals appearing on my main screen. Check that you have the correct: A) Livestock Type selected. For information on how to change the selected Livest ock Type , click here . B) Society/Herd/Flock selected. For ...
Bring misplaced off-screen windows back
Bring misplaced off-screen windows back Locating off-screen windows and getting them back on the desktop, if the window needed is invisible Bring Back Misplaced Off-Screen Windows Back to Your Desktop If you’ve ever hooked up your computer to a ...
Products are missing when applying a treatment
Products are missing when applying a treatment If you have selected a treatment and have Restrict product list box ticked in the first window you will be limited to the products that can be selected when a specified treatment is applied. ...
"You do not have a member with herd letters" error
"You do not have a member with herd letters" error Receiving the error message: 'You do not have a member with herd letters "ABC" Step 1. Go to Setup > User Options Step 2. Change: I am a Breed Society to I am a Normal User Article ID 302
Error while backing up to Dropbox and other Cloud storage
Error while backing up to Dropbox and other Cloud storage Due to the way most cloud storage services work (i.e. Dropbox, Google Drive, Microsoft Onedrive, etc), you may get errors if you select them as your backup location. To avoid this, pick a ...
Error During Backup : 0
Error During Backup : 0 Receiving an error whilst trying to do a backup This error means that you have not chosen a file location for your backup - choose a different location when backing up Step 1. Go to File > Backup Data Files Step 2. Choose ...
Transferring dams and calves in same export
Transferring Dams and Calves in same export If someone is trying to export a group of animals to be transferred to another Stockbook, and is getting an error saying the dam eg.0123 is included in this transfer as well. **The dam number below is just ...
"Key Violation" error
"Key Violation" error Receiving the "Key Violation" Error Go to Utility > Maintenance > Reset Record Pointers If you still receive this error, contact Practical Systems support team on 1800 624 688. Article ID 317
"List index out of bounds" Error
"List index out of bounds" Error Receiving a "List Index out of Bounds" error Step 1. Close and reopen Stockbook If the error occurs again, please contact Practical Systems on 1800 624 688. If the above fails try the below Steps: Step 2. File > ...
Index Name Error
Index Name Error Error message: "An Index must be active to perform this operation. Set the Index Name property." This error message requires you too: Step 1. Select Rebuild Indexes Go to Utilities Maintenance Rebuild Indexes Step 2. Close through ...
Adding a new trait to an animal and measurement option is not available
Adding a new trait to an animal and measurement option is not available When adding a new trait to an animal and the measurement option is not available. Step 1. Go to Setup > Performance > Traits Step 2. Select the relevant trait, then click ...
Missing menu options.
Missing menu options The Electronic ID, utilities or help menus options are not being displayed. Increasing the Font Size in Windows will cause the last few top menu items to disappear. To fix, please follow the instructions below for your version ...
Error 7507
Receiving an Error 7507 Step 1: Go to Utility >Maintenance Step 2: Hit Reset Record Pointers Article ID 668
Cannot send NLIS data to database
Cannot send NLIS data to database Trying to report a dead animal, for example, and the NLIS upload isn't working Check your details in the Setup section are correct Article ID 643
PaddMovt: Error 7057
Paddock Movement Error "PaddMovt: Error 7057" message: Step 1. Close out of the error message Step 2. Click on Utility > Maintenance > Reset record pointers Step 3. Select OK when finished Step 4. Retry the Paddock Movement If you are ...
Stockbook has expired or is about to expire although your Practical cover is up to date.
Stockbook has expired or is about to expire although your Practical cover is up to date My Practical Cover/Annual Subscription is up-to-date, but my program: Is about to expire; or Has expired and is running in demonstration mode; or Says my support ...
Error permission denied whilst re-indexing
Error Permission Denied whilst reindexing To fix this error: Add Stockbook as an exception to your anti-virus. You can do an internet search if you are unsure on how to do this. Also check that no automatic backup programs are running in the ...
Blue Soleil Expiry Message/Download
Blue Soleil Expiry Message/Download When I open up Blue Soliel, I get the following error Step 1. Close out of the error warning using the X in the top right corner Step 2. Select the link below Go to the following ...
AVG Anti-virus exception
AVG Anti-virus exception Adding an exception to the AVG antivirus so Stockbook can run. To exclude the Cashbook folder from the Resident Shield detection: Step 1. Open your AVG program Step 2. Click Settings (gear icon) next to the scan computer ...
Stream is nil value
Stream is nil value This error may occur when doing a reconciliation sync. Generally this occurs if there is a large amount of data to reconcile and the system has timed out before completing it. Keep trying the sync until it completes. The sync ...