Creditor
Write Off Bad Debt
Step 1: Create a Bad Debt Expenses Account in Chart Click on the Chart toolbar icon Click on the Expenses tab Click Add For example: Step 2: Invoice Details Click on the Debtors toolbar icon Click on the Invoices tab Edit the invoice that is to be ...
Parallels with a Mac computer, on-screen keyboard
Parallels with a Mac Computer, on-screen Keyboard Step 1: On-screen Keyboard Start All Programs Accessories Ease of Access On-Screen Keyboard Note: Type from the Mac side if unable to from the Windows side Article ID 303
Debtor Invoice Payments
Debtor Invoice Payments Step 1: Add a customer invoice Click on the Debtors toolbar button. Click on the Invoices tab. Click on the Add button. Enter the Customer Name (or sleect from drop-down list). Note: new customers can be added from the ...
Customer/Supplier Defaults
Customer/Supplier Defaults To set up supplier defaults: Step 1: Setup Click on Setup > Suppliers and Customers menu option. Step 2: Edit Supplier/Customer When editing a Customer, under Defaults for transactions using this name: (optional) there ...
Payment Summary Heading
Payment Summary Heading If the Payment Summary heading for an employee shows "Payment Summary - Business & Personal Services Income" rather than "PAYG Payment Summary - Individual Non Business" it is a result of the tax scale entered for that ...
"Access Violation" error
"Access Violation" Error Step 1: Restart Close down program and restart the computer Step 2: Re-open and Backup Open up Cashbook again, and if the error occurs again at the same spot make a backup of your data. ie. File/Backup Data Files menu option ...
Incorrect dates in the BAS, Debtors & Creditors
Incorrect Dates in the BAS, Debtors & Creditors If strange dates are appearing in the BAS, Debtors and Creditors windows, it is most likely due to incorrect date settings on the computer Step 1: Check Settings Go to Start menu Click on Control Panel ...
KPI figures in Business Position Statement
KPI figures in Business Position Statement The formulas for calculating all KPI Analysis figures in the BPS are located in the Key, directly under the KPI Analysis table Article ID 489
New Invoice Template
New Invoice Template This article assumes that the support staff have sent you a new template file. If that is not the case, please contact Practical Systems To load a new invoice template into Cashbook: Step 1: Invoices Debtors toolbar Invoices tab ...
Add transaction - invoice button
Add Transaction - Invoice Button To add an Invoice button in the add transaction screen: Part A: For Debtors Debtors toolbar option Setup tab Tick Update Debtors List in Transaction Entry Close Part B: For Creditors Creditors toolbar option Setup tab ...
Missing Menu Options
Missing Menu Options If the Utilities, Help and Windows menu options are missing, it could be caused by one of the following: the window is too narrow. Try dragging the right-hand side of the window to widen the window - hover mouse over the ...
Advanced Budgets Data Display Problem
Advanced Budgets Data Display Problem If there is a problem viewing the figures in the Advanced Budgets data, it is most likely a computer font size problem. Depending on your computer operating system, try one of the following. If that does not ...
Multiple Employees Linked To The Same Credit Card Account
Multiple Employees Linked To The Same Credit Card Account To account for several employees with cards all linked to the same credit card account there are 2 options: Option 1: EnterprisesIf the Enterprises are not used in depth, the employees can be ...
"List Index Out of Bounds" error
"List Index Out of Bounds" Error If clicking OK to this error message causes additional errors, please make a note of what was being done when the error occurred and contact Practical Systems Step 1: Re-Start If additional errors are not caused close ...
"Date is not a valid date/time" error
"Date is not a valid date/time" Error If receiving "00/00/000 is not a valid date/time" error, follow the steps below: Step 1: Setup Click BAS Setup menu option If Last BAS Return this year is showing as 'None', drop the list down and re-select ...
"Insufficient Disk Space" error
"Insufficient Disk Space" Error If the computer is old, lack of disk space may indeed be the problem. Older computers do not have as much disk space and as a result cannot have as much stored on them. Check the amount of disk space remaining on the ...
Entering Journal entries in previous financial year
Entering Journal Entries in Previous Financial Year We strongly advise you do not make changes to the previous financial year without consulting your accountant first It will only be possible to enter journal entries in the previous financial year if ...
End of year processing and inconsistent reporting groups
End of Year Processing and Inconsistent Reporting Groups If when trying to do end of year processing a report is received noting that there are inconsistent reporting groups, there are two options: Option 1: Fix Inconsistencies Go back and fix the ...
"Not in Edit or Insert mode" error
"Not in Edit or Insert mode" Error If receiving an error stating "Not in edit or insert mode" close Cashbook and restart it If this does not prevent the error from appearing please contact Practical Systems Article ID 380
Running Cashbook on an Apple Macintosh
Running Cashbook on an Apple Macintosh Practical Systems software is not specifically designed to run on Apple Macintosh computers. While it is generally possible to use our programs on a Macintosh running Windows emulation software, Practical ...
Adding Previous Years Into A New Installation
Adding Previous Years into a New Installation If Cashbook is installed onto a new computer, and only the current year's data showing, provided there is access to an old backup with all the previous years on it, it is possible to do a restore onto the ...
Lease expiry
Lease Expiry If receiving a "Lease is about to expire" message when opening Cashbook, please contact Practical Systems to renew your lease. Article ID 229
Reports and Macintosh computers
Reports and Macintosh Computers Cashbook has been customised for Windows computers. For this reason, some reports, if printed to PDF then opened in Mac/iPad, will not work properly. Please contact Practical Systems for more details. Article ID 677
"User Account Control" message
If when opening Cashbook a "User Account Control" message appears, follow the instructions on the link below: Please Note: If the solution below is done it will reduce the security on your computer, as explained in this ...
Transactions allocated to the wrong bank
Transactions Allocated to the Wrong Bank To re-allocate transactions to a different bank Click on the Utilities/Cashbook Reallocation menu option In Original Bank choose the bank in which the transaction/s is/are currently located In Change to ...
"Errors have occurred during Import" error
"Errors have occurred during Import" Error If the following errors occur when restoring data into Cashbook Platinum, it generally indicates that the open Cashbook is operating on an earlier database version than that used by whoever sent the data. ...
"List index is out of date" error
"List index is out of date" Error To correct "List index is out of date" Rebuild Indexes. This option provides a method of correcting file errors which can result from power failures, etc. Cashbook Connect Utilities menu Select Rebuild Indexes ...
"Conflicting application in memory" error
"Conflicting Application in Memory" Error If receiving "Conflicting application in memory" error message, this means that another BDE version of the Practical Systems software is currently open/being used. Please close all applications using (BDE) ...
Entering transactions for the previous BAS period
Entering Transactions for the Previous BAS Period If the BAS has already been submitted to the ATO, please contact an accountant for advice before trying to enter a transaction for the previous BAS period If the BAS has not been submitted to the ATO ...
Error found in BAS after end of year processing
Error Found in BAS After End of Year Processing For Cashbook Step 1: Backup Previous Financial Year i. Go to the top right hand side of your screen. Click on the down arrow and select the previous financial year ii. From the main menu, click on File ...
"Invalid Index Descriptor" error
"Invalid Index Descriptor" error If receiving an "Invalid Index Descriptor" error message, the Practical Systems support team need to know more information before being able to help with this error. Please call Practical Systems on 1800 624 688, ...
Debtor invoice part-payments
Debtor Invoice Part-Payments To correct an erroneous part-payment made to a debtors invoice can be quite a complicated process, depending on things like: which version of Cashbook is being used whether the original invoice and payments are in ...
Logo in Business Position Statement (BPS)
Logo in Business Position Statement (BPS) To include a logo in the Business Position Statement (BPS): From the Reports menu select Management Reports -> Business Position Statement -> PF and PA Template (this is the template used by Principle Focus ...
Invalid Dates
Invalid Dates If receiving a message to the effect that a date is invalid it is most likely due to the date format setting on the computer. Check the region and language settings of the computer and change if need be. Click on Start Click ...
"Cannot Access Directory" error
"Cannot Access Directory" Error If receiving an error message "Cannot Access Directory" followed by a file directory, the error is most likely caused by an improper shutdown of Cashbook. This can leave unwanted Borland Database Engine (BDE) files on ...
Changing a Quote to an Invoice
Changing a Quote to an Invoice If trying to change a quote to an invoice and the quote is from a previous BAS period, however the due date is today or just recently. The message "Cannot perform as dated prior to last GST return" will appear. To fix ...
"I/O" error
"I/O" Error The below error may appear when trying to import or export a file. The message may have 103 (as shown below) or other numbers. I/O error means input/output error and this occurs because the selected file trying to be imported/exported is ...
Installing Cashbook - Permission error.
Installing Cashbook - Permission Error If a "Permission Error" message is received when trying to install Cashbook, please call Practical Systems to fix this error as they will need to delete (Paradox) files from your computer. Article ID 24
Changing GST clearing account opening balance
Changing GST Clearing Account Opening Balance Note: The opening balance for the GST clearing account should only be changed if you have not done a BAS for the current financial year If running the business on an Accrual basis Click on ...
Advanced budget, planner columns are chopped off
Advanced Budget, Planner Columns are Chopped Off If in the advanced budget, columns in the planner are cut short (truncated) eg. 1200 may only show as 120, the problem is the font size that has been selected in the assigned screen resolution. The ...
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